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@karisdecampos

Remote worker with 21+ years of experience - Last seen ago

High-achieving CSR with over 95% CSAT, rapidly advanced to a top agent in 7 months. Expert in Customer Care, CRM, and de-escalation. Recognized for leadership potential. Bilingual.


Skilled in virtual assistant crm zendesk salesforce sharepoint qa standards customer support customer service rapid note taking communication active listening data analysis collaboration leadership project management saas inbound calls outbound calls call protocols google workspace ms office suite analytics scheduling office365 html ux ui marketing sales chat support email support digital marketing e commerce sem seo web standards english portuguese 
Fluent in englishportuguese
Preferred timezone UTC-7, UTC-6
Preferred annual pay (min) $50,000/year
Preferred hourly pay (min) $24/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - 2023: User Experience Designer @ Humber College

2021 - 2021: User Experience Designer @ World Vision Canada

2016 - 2017: Outreach and Communications Coordinator @ Peoples Ministries Inc

2015 - 2016: Outreach Associate @ UrbanArts Community Arts Council

2009 - 2014: Communications Specialist @ Staples Brazil

2005 - 2009: Communications Analyst @ Staples Brazil

Education

2022 - 2023: Graduate Certificate - User Experience Design @ Humber College

2008 - 2010: Graduate Diploma - Discoursive Genres @ Mackenzie University

2001 - 2005: B.A. Advertising, Markleting and Creation @ Mackenzie University

4ms