Remote worker with 6+ years of experience - Last seen 9 months ago

Hi, I’m Karen Merrigan – your next Customer Experience superstar!

With over 10 years of customer service experience in both government and wellness-focused industries, I specialize in helping people feel heard, supported, and empowered. Whether I’m answering complex questions, guiding clients through a product journey, or resolving sensitive concerns, I bring empathy, efficiency, and positivity to every interaction.

I’ve worked in high-volume environments like the Canada Revenue Agency, where I handled technical and sensitive calls involving identity theft, benefits, and data breaches. I’ve also trained and supported fellow agents, hosted coaching sessions, and even created custom training content—because I love helping teams grow as much as I love helping customers.

I’m now fully remote and available anytime (evenings and weekends too!). I’ve got a dedicated home office, a passion for connection, and a calm, capable voice that puts people at ease. Let’s create better customer experiences together!

🛂 Nationality	🇨🇦 Canada
🏡 Residency	🇨🇦 Canada
📍 Location	🇨🇦 Canada
Remote OK	rok.co/@karenmmerrigan
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service remote support zendesk freshdesk microsoft office suite communication problem solving empathy conflict resolution call center inbound support outbound support identity theft support benefits assistance data breach response coaching training team leadership supervisory support lgbtq allyship positive space ambassador time management multitasking tech savvy crm tools knowledge base creation chat support email support phone support resource officer client onboarding video training documentation troubleshooting public sector experience
Fluent in	english
Preferred timezone	ANY
Preferred annual pay (min)	$10,000/year
Preferred hourly pay (min)	$15/hour
Last seen	9 months ago
Signed up	9 months ago
Badges	👩‍💻 Remote worker