Remote worker with 11+ years of experience - Last seen 11 months ago

Head of Customer Support with 10+ years of experience building support operations from scratch. Built global support teams, implemented KPI systems, and achieved 90%+ customer satisfaction rates. Specialized in process automation, team leadership, and premium service development. Looking for a place where I can be valuable and grow together with a scaling startup.

🛂 Nationality	🇷🇺 Russia
🏡 Residency	🇷🇺 Russia
📍 Location	🇷🇺 Russia
Remote OK	rok.co/@kapaevfm
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support team management customer experience zendesk crisp linear crm systems process automation ai low code no code kpi dev customer satisfaction escalation management customer success support operations team leadership training programs quality assurance cross functional
Fluent in	russianenglish
Preferred timezone	+0, +1, +2, +3, +4, +5
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$17/hour
Last seen	11 months ago
Signed up	11 months ago
Badges	👨‍💻 Remote worker 🎨 Maker