A highly organized individual with over 6+ years of experience in technical support and Customer Service specializing in software installation and performance issue diagnosis.
Experienced in ServiceNow, JIRA, Salesforce, MS Excel, Sheets, Remote Application, Zander
Collaborated with vendors to locate replacement components and resolve advanced problems and strong communication skills and able to teach new methods to those who are willing to learn.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@kaleem_pasha |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | desktop support windows mac support excellent chat support dashboard excel reports technical support excellent email support time management booking calendar customer service engineer allocation team meeting video conference servicenow salesforce jira google sheets remote application zander sccm trackers netsuite ms office basic sql incident management ticketing team monitoring sla windows mac linux android |
| Fluent in | englishhindikannadaurdu |
| Preferred annual pay (min) | $10,000/year |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2022 - 2024: Technical Process Specialist @ Infosys
2021 - 2022: Senior Service desk Analyst @ TCS - Tata Consultancy Services
2017 - 2021: Helpdesk Coordinator @ Wipro Infotech
2022 - 2024: Danske Bank ITSD
2021 - 2022: Landmark Group ITSD
2018 - 2021: Xerox India Limited
2017 - 2018: Lexmark International
2013 - 2016: BBM - Bachelor of Business Management @ University of Mysore