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@kaleem_pasha

Remote worker with 9+ years of experience - Last seen ago

A highly organized individual with over 6+ years of experience in technical support and Customer Service specializing in software installation and performance issue diagnosis.
Experienced in ServiceNow, JIRA, Salesforce, MS Excel, Sheets, Remote Application, Zander
Collaborated with vendors to locate replacement components and resolve advanced problems and strong communication skills and able to teach new methods to those who are willing to learn.


Skilled in desktop support windows mac support excellent chat support dashboard excel reports technical support excellent email support time management booking calendar customer service engineer allocation team meeting video conference servicenow salesforce jira google sheets remote application zander sccm trackers netsuite ms office basic sql incident management ticketing team monitoring sla windows mac linux android 
Fluent in englishhindikannadaurdu
Preferred annual pay (min) $10,000/year
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Technical Process Specialist @ Infosys

2021 - 2022: Senior Service desk Analyst @ TCS - Tata Consultancy Services

2017 - 2021: Helpdesk Coordinator @ Wipro Infotech

Side Projects

2022 - 2024: Danske Bank ITSD

2021 - 2022: Landmark Group ITSD

2018 - 2021: Xerox India Limited

2017 - 2018: Lexmark International

Education

2013 - 2016: BBM - Bachelor of Business Management @ University of Mysore

10ms