โข Results-driven professional with 20+ years of experience in Operations, Client Servicing, Process Excellence & Project Management
โข Keen customer-centric approach addressing client priorities and resolving issues promptly, achieving high satisfaction scores
โข Expertise in improving processes and operational metrics through special projects and best practices, resulting in cost savings
โข Rich experience in People Management functions, including work allocation, planning, staffing optimization, and team motivation
โข Strong analytical skills for understanding complex issues, analyzing data, and designing solutions
โข Proven track record of enhancing customer service by delivering on agreed service level agreements
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
|
|
rok.co/@jyothi_pal |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support project management risk management process improvement change management operations management product management major incident management |
| Fluent in | englishhindimarathi |
| Preferred annual pay (min) | $43,000/year |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - Now: Senior Manager - Customer Experience @ Nium
2020 - 2022: Senior Manager - Change Management @ Nium
2019 - 2020: Manager - Customer Experience @ Nium
2017 - 2019: Manager โ Customer Service @ Nium
2004 - 2017: Team Leader - Barclays Mortgages @ Teleperformance
2002 - 2004: Technical Advisor @ Sitel
2018 - 2002: Bachelor of Commerce @ University of Mumbai
2007 - 2008: Diploma in Business Finance @ ICFAI University - Hyderabad
2006 - 2008: M. COM @ University of Mumbai