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@julleerizzsenas

Remote worker with 8+ years of experience - Last seen ago

A highly dedicated and results-driven IT Support Specialist with over 6 years of hands-on experience in the domain, hosting, and technical support industry. Adept at providing expert assistance in fast-paced and high-pressure environments while upholding a high standard of empathy, professionalism, and clear communication. Possesses a solid track record of diagnosing and resolving complex technical issues across domains, DNS, web hosting, and email services.

Skilled in guiding users of varying technical backgrounds through troubleshooting steps, product usage, and best practices to ensure a seamless and positive support experience. Committed to continuous learning, process improvement, and knowledge sharing to help teams operate more efficiently and deliver better service outcomes. Recognized for a customer-first mindset, a proactive approach to problem-solving, and the ability to build trust and satisfaction through every interaction.


Skilled in customer support html communication 
Fluent in english
Preferred timezone UTC+8
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $15/hour
Last seen 6 months ago
Signed up 6 months ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

Employment

2025 - 2025: Customer Support Specialist @ CrossFi

2019 - Now: IT Support @ One.com

2018 - 2019: Airfreight Import/Export Operator @ Kuehne + Nagel

Education

2014 - 2018: Bachelor of Science - BS, Information Technology @ Cebu Institute of Technology

7ms