A highly dedicated and results-driven IT Support Specialist with over 6 years of hands-on experience in the domain, hosting, and technical support industry. Adept at providing expert assistance in fast-paced and high-pressure environments while upholding a high standard of empathy, professionalism, and clear communication. Possesses a solid track record of diagnosing and resolving complex technical issues across domains, DNS, web hosting, and email services.
Skilled in guiding users of varying technical backgrounds through troubleshooting steps, product usage, and best practices to ensure a seamless and positive support experience. Committed to continuous learning, process improvement, and knowledge sharing to help teams operate more efficiently and deliver better service outcomes. Recognized for a customer-first mindset, a proactive approach to problem-solving, and the ability to build trust and satisfaction through every interaction.
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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rok.co/@julleerizzsenas |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support html communication |
| Fluent in | english |
| Preferred timezone | UTC+8 |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 6 months ago |
| Signed up | 6 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2025 - 2025: Customer Support Specialist @ CrossFi
2019 - Now: IT Support @ One.com
2018 - 2019: Airfreight Import/Export Operator @ Kuehne + Nagel
2014 - 2018: Bachelor of Science - BS, Information Technology @ Cebu Institute of Technology