Remote worker with 16+ years of experience - Last seen 1 year ago

Professional with over 8 years of experience in IT, specialized in level 1 and 2 technical support, focusing on networks, remote access, and system monitoring. I have a strong track record in servicing large accounts and maintaining critical environments, ensuring compliance with SLAs and customer satisfaction. I stand out for my use of tools such as Anydesk, VNC, TeamViewer, in addition to ERP and GLPI systems, ensuring agile and effective solutions for technical problems.

Significant experience in issuing electronic invoices, inventory control, logistics, and tax writing, demonstrating versatility in different operational areas. My ability to conduct training, technical visits, and optimize processes reflects my commitment to service quality and customer loyalty.
Currently pursuing a degree in Computer Engineering, I seek new opportunities to apply and expand my knowledge in technical support and networks, bringing a proactive profile focused on solutions for high-complexity environments.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@juliofagnani
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Skilled in	customer support microsoft office sql mysql cloud aws oracle cloud power bi big data python scrum xgpon telecomunication
Fluent in	portugueseenglishspanishitalian
Preferred timezone	-5, -6, -7, -8, -3, 0,+1,+2,+3
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$25/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter