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@juliofagnani

Remote worker with 16+ years of experience - Last seen ago

Professional with over 8 years of experience in IT, specialized in level 1 and 2 technical support, focusing on networks, remote access, and system monitoring. I have a strong track record in servicing large accounts and maintaining critical environments, ensuring compliance with SLAs and customer satisfaction. I stand out for my use of tools such as Anydesk, VNC, TeamViewer, in addition to ERP and GLPI systems, ensuring agile and effective solutions for technical problems.

Significant experience in issuing electronic invoices, inventory control, logistics, and tax writing, demonstrating versatility in different operational areas. My ability to conduct training, technical visits, and optimize processes reflects my commitment to service quality and customer loyalty.
Currently pursuing a degree in Computer Engineering, I seek new opportunities to apply and expand my knowledge in technical support and networks, bringing a proactive profile focused on solutions for high-complexity environments.


Skilled in customer support microsoft office sql mysql cloud aws oracle cloud power bi big data python scrum xgpon telecomunication 
Fluent in portugueseenglishspanishitalian
Preferred timezone -5, -6, -7, -8, -3, 0,+1,+2,+3
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $25/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2021 - 2024: Technical Support Analyst @ Fiberhome

2015 - 2021: Helpdesk Support Analist @ Cabonnet Tupรฃ Ltda

2013 - 2014: Salesperson @ Oniz Distribuidora

2010 - 2013: Salesperson retail @ Disolub Lubrificantes

Education

2024 - Now: Degree Computer Engineering @ UNIVESP

2019 - 2020: Post graduation in Network and Security @ UNICIV

2016 - 2017: Technical in eletronic @ IFSP- instituto federal de Sรฃo Paulo

2005 - 2007: Graduation Analysis and Development Web @ FADAP/FAP

5ms