I am a detail-oriented customer service professional with over 10 years of experience providing exceptional support across diverse industries, including hospitality, technical support, and office administration. My expertise includes troubleshooting, resolving customer concerns efficiently, and fostering strong client relationships in English and Spanish, ensuring a personalized and seamless experience for every customer.
Throughout my career, Iโve honed my ability to communicate effectively, adapt to various work environments, and consistently exceed expectations in both in-person and virtual settings. My background in hospitality, combined with my technical support roles at industry-leading companies like Teleperformance and Concentrix, has equipped me with a versatile skill set, including problem-solving, multitasking, and delivering high-quality service under pressure.
As I continue my professional journey, I am eager to embrace the digital nomad lifestyle by contributing to a remote customer service team. My goal is to provide exceptional support to clients, leveraging my bilingual capabilities and extensive customer service expertise to make a positive impact in a dynamic, remote work environment.
| ๐ Nationality | ๐จ๐ฆ Canada |
| ๐ก Residency | ๐จ๐ฆ Canada |
| ๐ Location | ๐จ๐ฆ Canada |
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rok.co/@julianpe36 |
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| Skilled in | ustomer support technical support bilingual support english spanish basic portuguese remote support hospitality front desk office administration multitasking problem solving communication conflict resolution crm call center zendesk ticketing systems microsoft office office365 excel google workspace data entry client relations team collaboration time management email support chat support customer experience service recovery troubleshooting hospitality management |
| Fluent in | englishspanish |
| Preferred timezone | -6,-5,-4 |
| Preferred annual pay (min) | $38,000/year |
| Preferred hourly pay (min) | $17/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - 2024: Technical Support @ Concentrix
2024 - 2024: Interpreter @ Compass Refugee Centre
2023 - 2023: Order Assembler @ Loblaw
2022 - 2022: Office Administrator @ Sprout Wellness
2021 - 2022: Customer Service Agent @ Teleperformance
2019 - 2021: Front Desk Agent @ Coppid Beech Hotel
2011 - 2014: Hospitality Management @ Conestoga College