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@juanlopez0492

Remote worker with 8+ years of experience - Last seen ago

IT Specialist and Data Operations professional with over six years of experience supporting enterprise environments, cloud platforms, and data-driven operational processes.

Experienced in Microsoft 365 administration, identity and access management, technical support, and collaboration platforms within distributed and fast-paced organizations. Strong background in troubleshooting Windows and macOS environments, managing service desk operations, and improving system reliability and user experience.

Currently expanding expertise in Data Analytics and Business Intelligence, working with Python, SQL, Power BI, and data analysis methodologies to support reporting, operational insights, and process optimization.

Recognized for combining technical support expertise with analytical thinking to identify inefficiencies, optimize workflows, and support informed decision-making.

Open to remote opportunities in IT Support, Cloud Operations, Technical Operations, and Junior Data or BI roles.


Skilled in technical support it support troubleshooting microsoft 365 sharepoint helpdesk support ticketing systems windows administration user support remote support power bi sql python basic 
Fluent in spanish nativeenglish professional working proficiency b2
Preferred timezone EST (UTC -5), CST (UTC -6), UTC -4
Preferred annual pay (min) $35,000/year
Preferred hourly pay (min) $35/hour
Last seen 1 month ago
Signed up 1 month ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

Employment

2025 - Now: Freelance IT Support & Data Operations Consultant @ Freelance, Self Employee

2024 - 2025: SharePoint & Data Solutions Specialist @ Barakat + Bossa, B2B Team

2022 - 2024: IT Specialist | Data Operations Analyst @ ABATech โ€“ ABA Centers of America

2020 - 2022: CCTV & Infrastructure Support Engineer @ Medellin's Town Hall/Security Secretariat

2018 - 2020: IT Analyst | Systems & Support Operations @ Interaseo/Main Office

Education

2009 - 2014: Bachelorโ€™s degree in Software and Telecommunications Engineering @ University of Manizales

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