IT Specialist and Data Operations professional with over six years of experience supporting enterprise environments, cloud platforms, and data-driven operational processes.
Experienced in Microsoft 365 administration, identity and access management, technical support, and collaboration platforms within distributed and fast-paced organizations. Strong background in troubleshooting Windows and macOS environments, managing service desk operations, and improving system reliability and user experience.
Currently expanding expertise in Data Analytics and Business Intelligence, working with Python, SQL, Power BI, and data analysis methodologies to support reporting, operational insights, and process optimization.
Recognized for combining technical support expertise with analytical thinking to identify inefficiencies, optimize workflows, and support informed decision-making.
Open to remote opportunities in IT Support, Cloud Operations, Technical Operations, and Junior Data or BI roles.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@juanlopez0492 |
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| Skilled in | technical support it support troubleshooting microsoft 365 sharepoint helpdesk support ticketing systems windows administration user support remote support power bi sql python basic |
| Fluent in | spanish nativeenglish professional working proficiency b2 |
| Preferred timezone | EST (UTC -5), CST (UTC -6), UTC -4 |
| Preferred annual pay (min) | $35,000/year |
| Preferred hourly pay (min) | $35/hour |
| Last seen | 1 month ago |
| Signed up | 1 month ago |
| Badges |
๐จโ๐ป Remote worker |
2025 - Now: Freelance IT Support & Data Operations Consultant @ Freelance, Self Employee
2024 - 2025: SharePoint & Data Solutions Specialist @ Barakat + Bossa, B2B Team
2022 - 2024: IT Specialist | Data Operations Analyst @ ABATech โ ABA Centers of America
2020 - 2022: CCTV & Infrastructure Support Engineer @ Medellin's Town Hall/Security Secretariat
2018 - 2020: IT Analyst | Systems & Support Operations @ Interaseo/Main Office
2009 - 2014: Bachelorโs degree in Software and Telecommunications Engineering @ University of Manizales