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@jstravin

Remote worker with 10+ years of experience - Last seen ago

With over 20 years of experience in customer service and 4 years as a Surgery Scheduler at Scripps Health, I bring a strong blend of interpersonal expertise, organizational precision, and healthcare operations knowledge. At Scripps, I played a key role in coordinating surgical schedules across multiple departments, ensuring optimal efficiency and patient care.

As a trusted key Epic user, I became a go-to resource for navigating the EHR system, training new staff, and troubleshooting complex scheduling workflows. My background in both front-line service and clinical administration gives me a unique ability to bridge communication between patients, providers, and cross-functional teams.

Iโ€™m known for my calm professionalism, problem-solving mindset, and passion for helping othersโ€”whether resolving issues or streamlining processes. I'm now seeking to leverage this experience in a fully remote role where I can continue supporting healthcare teams and delivering excellent service.


Skilled in customer support epic scheduler scheduling office365 excel microsoft remote healthcare admin operations calendar management email management frontend backend crm outlook support ehr ui ux virtual assistant data entry patient care triage hipaa telehealth slack zoom sharepoint remote support calendar coordination 
Fluent in english
Preferred timezone pst
Preferred annual pay (min) $80,000/year
Preferred hourly pay (min) $36/hour
Last seen 5 months ago
Signed up 6 months ago
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Employment

2021 - Now: Travel Experience Specialist @ Aya Healthcare

2018 - 2021: Surgery Scheduler @ Scripps Healthcare

2016 - 2018: Team Lead @ TriWest

Education

2020 - 2022: Masters of Healthcare Administration @ University of Phoenix

2003 - 2007: Bachelor of Sports Management @ Hendrix College

5ms