Highly dedicated and diligent professional with over 5 years of extensive experience in customer service roles, coupled with 2 years of successful leadership as a team leader. Proficient in fostering meaningful connections with customers and adept at effectively managing escalations to ensure optimal resolutions. Demonstrated expertise in various administrative tasks, including training and onboarding new associates, generating comprehensive reports for departmental analysis, and delivering insightful presentations during business reviews. Possesses exceptional communication skills, enabling the establishment of rapport and the delivery of superior service even in fast-paced environments.
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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| Skilled in | customer support customer service saas client onboarding customer success training teaching support admin virtual assistant |
| Fluent in | englishfilipino |
| Preferred annual pay (min) | $45,000/year |
| Preferred hourly pay (min) | $20/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - 2024: Team Leader for Customer Care @ Everise Philippines - Work from Home
2019 - 2022: Customer Service Representative @ Everise Philippines - Work from Home
2018 - 2019: Home-based Online English Tutor @ Acadsoc Ltd. - Work from Home
2017 - 2018: Customer Service Representative @ Telus International Philippines
2016 - 2017: Office-Based Online English Teacher @ Cloud English Training and Teaching
2015 - 2016: Customer Service and Technical Support @ Concentrix Corporation
2010 - 2014: Bachelor in Secondary Education Major in English @ Bulacan State University - Meneses Campus