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@joycedlr

Remote worker with 11+ years of experience - Last seen ago

Highly dedicated and diligent professional with over 5 years of extensive experience in customer service roles, coupled with 2 years of successful leadership as a team leader. Proficient in fostering meaningful connections with customers and adept at effectively managing escalations to ensure optimal resolutions. Demonstrated expertise in various administrative tasks, including training and onboarding new associates, generating comprehensive reports for departmental analysis, and delivering insightful presentations during business reviews. Possesses exceptional communication skills, enabling the establishment of rapport and the delivery of superior service even in fast-paced environments.


Skilled in customer support customer service saas client onboarding customer success training teaching support admin virtual assistant 
Fluent in englishfilipino
Preferred annual pay (min) $45,000/year
Preferred hourly pay (min) $20/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Team Leader for Customer Care @ Everise Philippines - Work from Home

2019 - 2022: Customer Service Representative @ Everise Philippines - Work from Home

2018 - 2019: Home-based Online English Tutor @ Acadsoc Ltd. - Work from Home

2017 - 2018: Customer Service Representative @ Telus International Philippines

2016 - 2017: Office-Based Online English Teacher @ Cloud English Training and Teaching

2015 - 2016: Customer Service and Technical Support @ Concentrix Corporation

Education

2010 - 2014: Bachelor in Secondary Education Major in English @ Bulacan State University - Meneses Campus

6ms