Remote worker with 4+ years of experience - Last seen 2 years ago

My name is Joy Kioko, a dedicated professional in communication with an experience in Customer Care and Telesales. I worked as a Call Centre representative at Call Center International, handling both inbound and outbound calls for an Australian based campaign; Foxtel; a Television company handling both Satellite and IPTV streaming. As an agent, I managed to maintain my KPI’s at expected standard by having great product knowledge which also translated to efficient customer resolution upon inquiry. I managed to handle customers with premium care, this accorded me on call applauds from the customers directly to my supervisors from time to time. I was able to hit my Sales target as expected and was recognized among top three agents in the campaign. The experience equipped me with objection handling skills and bettered my empathy skills around customer conversation. Notably, my ability to connect with a diverse audience and convey messages effectively, was a key driver in meeting Key Performance Indicators. Having fluency in English was an added advantage in ensuring all calls were decoded effectively and a typing mastery helped me record conversations in the company system for transparency and accuracy of work done. Thank you for considering my application. I look forward to the possibility of working with your company and contributing to its continued success.

Warm regards,

Joy Kioko.

🛂 Nationality	🇰🇪 Kenya
🏡 Residency	🇰🇪 Kenya
📍 Location	🇰🇪 Kenya
Remote OK	rok.co/@joy_kioko
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service proofreading transcription
Fluent in	englishkiswahili
Preferred timezone	+2, +3, +4
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$7/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	🎨 Maker 🎖 Early adopter