Hi, Iโm a cybersecurity professional with 8 years of hands-on experience in IT support, systems troubleshooting, and enterprise tech operations. I recently earned my Bachelor of Science in Cybersecurity and Information Assurance from WGU, and hold several industry-recognized certifications, including CompTIA CySA+, Pentest+, Security+, Network+, and Associate of ISCยฒ (SSCP).
Most of my background comes from my time at IBM, where I supported a variety of companies as a Technical Support Specialist, solving complex technical issues and maintaining high customer satisfaction across diverse environments. Iโve worked extensively with system configurations, networking, endpoint security, and patchingโskills that translate directly to vulnerability assessment, threat detection, and cyber hygiene.
Now, I'm actively transitioning into a cybersecurity analyst or vulnerability assessment role. Iโm particularly interested in working with dedicated security teamsโwhere I can continue learning and contribute to proactive defense.
I'm a fast learner, a team player, and ready to apply my technical depth to keep systems safe and secure.
2016 - 2024: Technical Support Specialist @ IBM
2010 - 2016: Computing Team Leader @ Best Buy
2009 - 2010: Game Advisor @ GameStop
2004 - 2009: Hiring Manager @ PlayStation Store
2003 - 2004: Sales Associate @ Things from Another World
2000 - 2003: Floor Supervisor @ FAO Schwarz
1996 - 2000: Senior Sales Associate @ SEARS
2023 - 2025: BS in Cybersecurity and Information Assurance @ Western Governors University
2017 - 2020: Cybersecurity @ Western Governors University
2015 - 2016: Network Admin/Cybersecurity @ ITT Tech