Remote worker with 7+ years of experience - Last seen 11 months ago

With a degree in computer technology from Cavite State University, I have a strong foundation in communication, computer literacy, and analytical skills. These skills have enabled me to excel in various customer service roles and projects, such as an Advisor 1 at Macy's and a Subject Matter Expert.

As an Assistant Coach at T-Mobile - Concentrix, I support the operations and leadership of a team of customer service representatives, who handle various brand and client accounts. I collaborate with them to monitor, evaluate, and improve the quality and performance of the team, ensuring that they meet or exceed the expectations and standards of the company and the clients. I am passionate about delivering excellent customer experience and empowering my team to achieve their goals and grow their careers.

Currently working as a CEC Consultant at Unilever PH - Concentrix, I handle various brands of Unilever’s BWPC (Beauty & Wellness and Personal Care) social media pages by responding to consumer’s queries, complaints, and other requests thru chats, email and/or phone calls.

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇵🇭 Philippines
📍 Location	🇵🇭 Philippines
Remote OK	rok.co/@joshua_falla
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support team management salesforce sprinklr atlas crm sales office365 escalation technical support billing retention order management
Fluent in	filipinoenglish
Preferred annual pay (min)	$15,000/year
Last seen	11 months ago
Signed up	11 months ago
Badges	👨‍💻 Remote worker