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@josephsaraa

Remote worker with 3+ years of experience - Last seen ago

Customer service professional with a strong background in customer experience, problem-solving, and
relationship management. Passionate about delivering high-quality support, improving customer retention, and
optimizing service processes. Seeking to contribute my expertise in a dynamic, customer-focused environment.


Skilled in customer support tools customer retention customer satisfaction service recovery csat optimization escalation management communication problem solving email etiquette conflict resolution active listening process improvement kpi tracking workflow optimization help center management 
Fluent in englishfrencharabic
Preferred annual pay (min) $25,000/year
Preferred hourly pay (min) $20/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2025 - Now: Customer Excellence Officer @ Anghami

2024 - 2024: Customer Experience and Quality Control Officer @ noknok - Gray Mackenzie

2023 - 2024: Customer Experience and Quality Control Agent @ noknok - Gray Mackenzie

Education

2022 - 2055: Bachelor Of Business Administration - BBA in Business Administration and Management, General @ Arab Open University

6ms