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@josephofficial

Remote worker with 4+ years of experience - Last seen ago

I am a customer service and relationship expert with over 5 years experience. I have trackable achievements in banking, insurance and Fintech companies where I have worked as relationship and customer experience officers, Sales expert, Credit Recovery Officer. In my current organization, I am occupying the role of account relationship manager. I have contributed to improving customers satisfaction, and as well as growing the customer's base through dedicated service in handling customers needs and been proactive to create healthy and competitive business plans, sales strategies, process improvement in solving customer'problem and adoption of latest and edge cutting technological tools in a fast growing world of artificial intelligence. All of these have led to increased profitability of about 25% from the time I joined up untill now and also customer retention rate has increased by 15%. I am open to learning new ideas and improving on what I have learnt already.


Skilled in marketing customer support excel data analytics sales business dev customer experience relationship management 
Fluent in english
Preferred timezone +1
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $19/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Account relationship Manager @ Standard Chattered Bank

Side Projects

2023 - 2024: Process improvement

Education

2012 - 2018: BSC @ Ekiti State University, Nigeria

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