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josephine_aduloju

Remote worker with 3+ years of experience - Last seen ago

Customer Success Associate with 4+ years of experience focusing on improving the client lifecycle through pre-sales, onboarding, adoption, upselling, and renewal. I am able to achieve these while working with teams across sales, marketing, products, technical support, etc. I have a passion for delivering outstanding customer experiences. I support clients as they develop from prospects into active product users. To create enduring client relationships and loyalty, I employ the "human-first" philosophy. An ambitious, goal-oriented, and collaborative young professional with experience in a variety of administrative roles and customer support.

Technical tools are (Trello, Grammarly, Quillbot, Intercom, Microsoft Suite, Slack, Google tools, Notion, Canva, Figma)


Skilled in onboarding management customer service technical support collaboration proactiveness innovation written communication oral communication customer retention product knowledge quality focus market knowledge research documentation skills listening phone skills resolving conflict analyzing information multi tasking detail oriented negotiation creativity problem solving product design 
Fluent in englishyoruba
Preferred timezone +1, -4, +2
Preferred annual pay (min) $55,000/year
Preferred hourly pay (min) $50/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2021 - 2022: Customer Success Associate @ Quabbly

Education

2015 - 2020: Wildlife and Ecotourism Management @ University of Ibadan

685ms