Customer Success Associate with 4+ years of experience focusing on improving the client lifecycle through pre-sales, onboarding, adoption, upselling, and renewal. I am able to achieve these while working with teams across sales, marketing, products, technical support, etc. I have a passion for delivering outstanding customer experiences. I support clients as they develop from prospects into active product users. To create enduring client relationships and loyalty, I employ the "human-first" philosophy. An ambitious, goal-oriented, and collaborative young professional with experience in a variety of administrative roles and customer support.
Technical tools are (Trello, Grammarly, Quillbot, Intercom, Microsoft Suite, Slack, Google tools, Notion, Canva, Figma)
๐ Nationality | ๐ณ๐ฌ Nigeria |
๐ก Residency | ๐ณ๐ฌ Nigeria |
๐ Location | ๐ณ๐ฌ Nigeria |
Remote OK | rok.co/@josephine_aduloju |
๐ Website | www.behance.net/josephiaduloju |
X | babyinacot |
https://www.linkedin.com/in/josephineaduloju | |
Skilled in | onboarding management customer service technical support collaboration proactiveness innovation written communication oral communication customer retention product knowledge quality focus market knowledge research documentation skills listening phone skills resolving conflict analyzing information multi tasking detail oriented negotiation creativity problem solving product design |
Fluent in | englishyoruba |
Preferred timezone | +1, -4, +2 |
Preferred annual pay (min) | $55,000/year |
Preferred hourly pay (min) | $50/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2021 - 2022: Customer Success Associate @ Quabbly
2015 - 2020: Wildlife and Ecotourism Management @ University of Ibadan