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@jorgeahernandez

Remote worker with 22+ years of experience - Last seen ago

Driven, growth-focused professional with robust background leading mortgage closing operations and high level customer service across the real estate & lending service industry.

Proven record of increasing work efficiency and ensuring customer experience & productivity.

A well-organized leader with verifiable success in meeting or exceeding operational and business targets and managing diverse functions.

A self-starter with in-depth knowledge of operations and client success & leveraging first-rate work professionalism and leadership.
Equipped with superior work ethic and communication skills to build relationships with management, colleagues, and stakeholders.
Expert at handling multiple tasks/responsibilities simultaneously and adapting to various challenges in a deadline-driven environment.


Skilled in client success client relations customer service customer support client engagement project management program management process improvement workforce management workflow management performance management leadership people management front end backend mortgage closing office administration product ownership risk management training dev escrow operations process improvement performance monitoring performance review team coaching relationship building relationship management client engagement employee relations employee empowerment strategic direction mentorship strong communication interpersonal skills effective communication multitasking problem solving operations streamlining data support data analysis staff training quality control quality assurance cross team collaboration effective time management grace under pressure bilingual 
Fluent in englishspanish
Preferred timezone -7
Preferred annual pay (min) $100,000/year
Last seen 3 years ago
Signed up 3 years ago
Badges πŸ‘¨β€πŸ’» Remote worker

πŸŽ– Early adopter

Employment

2021 - Now: Operations Team Lead @ Spruce

2019 - 2021: Escrow Officer @ Timios

2017 - 2019: Office Manager @ Genisa Iron

2012 - 2017: Operations Team Lead @ WFG Lender Services

2009 - 2011: Operations Team Lead @ Bank of America

2004 - 2007: Compliance Specialist @ Countrywide Home Loans

Education

2022 - Now: Google - Project Management Certification @ Coursera

2002 - 2008: BA Sociology @ California State University Northridge

4ms