Driven, growth-focused professional with robust background leading mortgage closing operations and high level customer service across the real estate & lending service industry.
Proven record of increasing work efficiency and ensuring customer experience & productivity.
A well-organized leader with verifiable success in meeting or exceeding operational and business targets and managing diverse functions.
A self-starter with in-depth knowledge of operations and client success & leveraging first-rate work professionalism and leadership.
Equipped with superior work ethic and communication skills to build relationships with management, colleagues, and stakeholders.
Expert at handling multiple tasks/responsibilities simultaneously and adapting to various challenges in a deadline-driven environment.
2021 - Now: Operations Team Lead @ Spruce
2019 - 2021: Escrow Officer @ Timios
2017 - 2019: Office Manager @ Genisa Iron
2012 - 2017: Operations Team Lead @ WFG Lender Services
2009 - 2011: Operations Team Lead @ Bank of America
2004 - 2007: Compliance Specialist @ Countrywide Home Loans
2022 - Now: Google - Project Management Certification @ Coursera
2002 - 2008: BA Sociology @ California State University Northridge