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@jokowicaksono

Remote worker with 7+ years of experience - Last seen ago

I bring over 6 years of leadership experience in customer success and operations across tech startups, e-commerce, and corporate settings.

I focus on delivering measurable results from achieving 92% customer
satisfaction to driving 45% revenue growth in a single quarter through smarter processes and strategic
partnerships.

I thrive in environments that demand both strategic thinking and hands-on execution. By streamlining SOPs,
automating workflows, and leveraging data for decision-making, I help teams work smarter and create real
customer impact.

Known for leading through change, I coach cross-functional teams toward high performance, act with
clarity and urgency, and build systems that support long-term, scalable growth.


Skilled in customer support customer service crm integration automation data analyst salesforce hubspot sql 
Fluent in englishgermanindonesia
Preferred timezone 0,+1,+2,+3 or +8,+9,+10
Preferred annual pay (min) $16,000/year
Preferred hourly pay (min) $10/hour
Last seen 6 months ago
Signed up 6 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

Employment

2024 - 2025: Operations Manager @ Future Readu Academy

2023 - 2024: Customer Service Manager @ Transcosmos

2021 - 2023: Customer Service & Sales Manager @ Pinhome

2019 - 2021: Assistant Customer Service Manager @ Shopee

Side Projects

2023 - 2024: Building from Scratch 100+ CS Team for TEMU

2021 - 2022: Define Manpower Planning Calculator

2021 - 2022: Quarantine Program for Underperformance Employee

Education

2013 - 2017: Bachelor of Communication Study @ University of Muhammadiyah Surakarta

6ms