I bring over 6 years of leadership experience in customer success and operations across tech startups, e-commerce, and corporate settings.
I focus on delivering measurable results from achieving 92% customer
satisfaction to driving 45% revenue growth in a single quarter through smarter processes and strategic
partnerships.
I thrive in environments that demand both strategic thinking and hands-on execution. By streamlining SOPs,
automating workflows, and leveraging data for decision-making, I help teams work smarter and create real
customer impact.
Known for leading through change, I coach cross-functional teams toward high performance, act with
clarity and urgency, and build systems that support long-term, scalable growth.
| ๐ Nationality | ๐ฎ๐ฉ Indonesia |
| ๐ก Residency | ๐ฎ๐ฉ Indonesia |
| ๐ Location | ๐ฎ๐ฉ Indonesia |
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rok.co/@jokowicaksono |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support customer service crm integration automation data analyst salesforce hubspot sql |
| Fluent in | englishgermanindonesia |
| Preferred timezone | 0,+1,+2,+3 or +8,+9,+10 |
| Preferred annual pay (min) | $16,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 6 months ago |
| Signed up | 6 months ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker |
2024 - 2025: Operations Manager @ Future Readu Academy
2023 - 2024: Customer Service Manager @ Transcosmos
2021 - 2023: Customer Service & Sales Manager @ Pinhome
2019 - 2021: Assistant Customer Service Manager @ Shopee
2023 - 2024: Building from Scratch 100+ CS Team for TEMU
2021 - 2022: Define Manpower Planning Calculator
2021 - 2022: Quarantine Program for Underperformance Employee
2013 - 2017: Bachelor of Communication Study @ University of Muhammadiyah Surakarta