Remote worker with 21+ years of experience - Last seen 1 year ago

Professional Summary: I am a seasoned financial services professional with over 18 years of experience in account management, client relationship management, and collections. My career has been defined by a consistent track record of managing high-value accounts, optimizing customer experiences, and driving revenue growth. With a Bachelor of Laws degree, I bring a strong foundation in legal principles, which enhances my ability to navigate complex regulatory environments and assess risks effectively. Professional Experience: Hub-Select Manager | Banco Santander Portugal | 2016 - Present
In my current role, I manage a portfolio of premium clients, focusing on enhancing customer satisfaction, retention, and cross-selling opportunities. I work on a team responsible for delivering exceptional financial solutions tailored to client needs, while ensuring compliance with regulatory standards. Managed a diverse portfolio of high-net-worth clients, achieving a client retention rate of over 95%. Implemented data-driven strategies to identify cross-selling opportunities. Played a pivotal role in optimizing processes. Account Manager | Banco Banif | 2008 - 2016
As an Account Manager, I was responsible for managing customer accounts, building long-term relationships, and delivering personalized banking services. I developed and executed strategies to enhance client satisfaction and increase account profitability. Successfully managed and grew a portfolio of retail and commercial banking clients. Increased client engagement through personalized financial planning and advisory services. Collaborated with cross-functional teams to develop innovative solutions, driving customer satisfaction and loyalty. Collections Manager (Remote) | Sofinloc - Banco Finantia | 2006
In this remote role, I managed collections activities, focusing on minimizing delinquencies and recovering overdue payments. I applied my legal knowledge to negotiate payment plans and resolve disputes, maintaining a high recovery rate. Achieved a significant reduction in overdue accounts, contributing on the improvement of the recovery rate. Developed and implemented effective collection strategies that balanced assertiveness with empathy, maintaining positive client relationships. Sales and Customer Support (Remote) | Banco Montepio (Caixa Económica Montepio Geral) | 2005
Provided remote sales and customer support services, focusing on delivering a high level of customer satisfaction and achieving sales targets. Exceeded sales targets through effective communication and product knowledge. Resolved customer inquiries and issues efficiently, ensuring a seamless customer experience. Education: Bachelor of Laws (LL.B.) | Universidade Autónoma de Lisboa | 2006 - 2008
Graduated with a strong foundation in legal principles, which I have effectively integrated into my financial services career, particularly in areas such as compliance and risk management. Law Studies | Faculdade de Direito da Universidade de Lisboa | 1999 - 2002
Completed coursework that provided a deep understanding of legal frameworks, enhancing my ability to navigate complex regulatory environments in the banking sector.
Key Skills: Client-Relationship-Management, Premium-Account-Management, Customer-Retention, Financial-ServicesRisk-Assessment, Cross-Selling & Upselling, Regulatory-Compliance, Data-Analysis, Negotiation, Problem-Solving, Team-Collaboration, CRM (e.g., Salesforce, HubSpot), Microsoft-Office (Excel, PowerPoint), Languages: English (Professional Proficiency), French (Intermediate), Portuguese (Native).

🛂 Nationality	🇵🇹 Portugal
🏡 Residency	🇵🇹 Portugal
📍 Location	🇵🇹 Portugal
Remote OK	rok.co/@joaopmilheiro
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	premiumaccountmanagement customer retention customer experience customer support financial services banking sales strategy cross selling upselling risk assessment regulatory compliance data analysis crm hubspot
Fluent in	portugueseenglish
Preferred annual pay (min)	$55,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter