Remote worker with 5+ years of experience - Last seen 6 months ago

I'm João Vítor Dalanhol, a Customer Success and Legal-Tech professional with 4 years of experience in B2B SaaS environments. I specialize in building and scaling Customer Success operations from the ground up, designing onboarding flows, automating workflows, managing Enterprise and Mid-Market portfolios, and driving measurable outcomes across retention, adoption, and revenue growth.

Currently, I lead the CS function at ZR Legal Department, where I reduced churn by 70%, increased NPS to 95+, and boosted MRR by 30% through lifecycle optimization, segmentation, and strategic upselling. My background also includes supporting legal compliance and startup growth, having delivered over 250 legal deliverables and helped clients raise R$3M+ in investment.

With a foundation in Law and a strong passion for technology, I bring a strategic, cross-functional, and data-driven mindset to every challenge. My experience spans Customer Success, Legal Ops, product onboarding, legal innovation, and academic research in jurimetrics.

Now, I’m looking for full-remote opportunities in global SaaS companies where I can contribute to CS strategy, strengthen customer relationships, and help scale growth by aligning value delivery with business outcomes.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@joaodalanhol
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success customer support b2b saas crm hubspot intercom onboarding churn reduction nps lifecycle management client retention upsell cross sell revenue expansion data analysis excel kpis csat customer journey mapping automation legal tech lgpd compliance contract drafting startup advisory legal innovation legal ops stakeholder management user training product adoption academic research jurimetrics ai tools prompt engineering miro slack zapsign project management process optimization strategic planning event planning content creation mentorship english portuguese
Fluent in	englishportuguese
Preferred timezone	-8, -7, -6, -5, -4, -3, -2, -1, 0, +1, +2, +3, +4, +5, +6, +7, +8, +9, +10, +11, +12
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$25/hour
Last seen	6 months ago
Signed up	7 months ago
Badges	👨‍💻 Remote worker 🎨 Maker