I am a highly-experienced administration, communications and customer support professional with over 8 yearโs progressive work experience in planning, directing, and coordinating business operation. I have excellent skills in oral and written communication, active listening and analytical problem-solving skills.
Adept at enhancing customer experiences by employing service-oriented skills, understanding and analyzing customer needs and providing customized solutions to eradicate complaints and build loyalty. Also a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team mates whilst staying motivated to maintain customer satisfaction and contribute to overall business success.
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@joanshiroh |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support live chat support email support |
| Fluent in | englishswahili |
| Preferred timezone | UTC-4, UTC-5, UTC-6, UTC-7, UTC+1 |
| Preferred annual pay (min) | $60,000/year |
| Preferred hourly pay (min) | $30/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2011 - 2019: Customer Experience Representative @ Real People Kenya Limited
2006 - 2009: JOURNALISM AND MASS COMMUNICATION @ MULTIMEDIA UNIVERSITY COLLEGE OF KENYA