joanacrisostomo

Remote worker with 13+ years of experience - Last seen 2 months ago

I am a multilingual customer experience manager with over 15 years of expertise in customer experience and support. Fluent in English, Spanish, and Portuguese (native), with a strong knowledge of French, I can effectively engage and support a global customer base. I have a proven track record in customer care, account management, customer journey communications, customer success, and user research.

Throughout my career, I have successfully managed teams ranging from 5 to 100+ members and worked across various industries, including Travel/Hospitality, E-commerce, SaaS, and AI software, in B2C and B2B contexts. I am known for my attention to detail and critical thinking which enables me to foresee and identify pain points, as well as resilience in navigating dynamic and challenging start-up and scale-up environments (both remote and on-site). I foster a collaborative and empowering work culture — based on transparent communication, feedback, and mentoring —, to keep the team motivated and deliver exceptional customer experiences that drive customer satisfaction.

Currently seeking remote-only positions, I am excited to bring my extensive experience, linguistic abilities, and passion for delivering outstanding customer experiences to forward-thinking organizations. If you are looking for a customer-centric leader who can drive results in a remote environment, let's connect!

🛂 Nationality	🇵🇹 Portugal
🏡 Residency	🇵🇹 Portugal
📍 Location	🇵🇹 Portugal
Remote OK	rok.co/@joanacrisostomo
LinkedIn	https://www.linkedin.com/in/joanacrisostomo
Instagram	alternative_nat
Skilled in	customer service team management recruitment translation proofreading operations management account management customer care customer support customer experience customer success email marketing knowledge base chatbots training and quality zendesk freshdesk intercom stripe checkout slack shipup mailchimp customer io notion calendly linear mixpanel tableau productlane typeform hotjar getresponse
Fluent in	portugueseenglishspanish
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$27/hour
Last seen	2 months ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter