Remote worker in Brazil with 11+ years of experience - Last seen 2 years ago

Conduct hardware assessment on feedback devices and provide customer assessment reports. Quantitative and qualitative analysis of field failures. Maintain standard troubleshooting documentation. Manage and coordinate the Technical Services Case Management Process using the global ERP system (Epicor). Manage material flow through standard support process. Responsible for recording, prioritizing, tracking and facilitating the closing of open questions. Global Technical Services team Process Improvement designed to improve service quality and proactively address product/customer issues. Provide monthly metrics and detailed reports to management.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@jmb_stkhotmailcom
Instagram	jonatamb
Skilled in	techsupport techservices technical support professional services deployment support
Fluent in	portuguesespanish and english
Preferred timezone	GMT -3
Preferred annual pay (min)	$20,000/year
Preferred hourly pay (min)	$15/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter