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@jjfogata

Remote worker with 17+ years of experience - Last seen ago

Client support and operations professional with 10+ years of experience guiding individuals through complex systems in healthcare, education, and nonprofit environments. Known for clear communication, strong problem-solving, and the ability to simplify complex policies so people can take action with confidence.

Experienced in remote, high-volume settings with a focus on service quality, data accuracy, and cross-team collaboration. I’m seeking remote roles in client support, student services, or operations where I can help improve access, understanding, and overall user experience.


Skilled in customer support client services student support case management crm salesforce apricot data entry data accuracy documentation policy interpretation process navigation problem solving stakeholder communication cross functional virtual support remote work google workspace microsoft office zoom ms teams webex training onboarding facilitation community outreach volunteer coordination 
Fluent in english
Preferred timezone EST
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $22/hour
Last seen 1 month ago
Signed up 4 years ago
Badges πŸ‘¨β€πŸ’» Remote worker

πŸŽ– Early adopter

Employment

2025 - Now: Patient Advocate @ CVS Health

2022 - 2024: Panel Support Specialist @ Nielsen Media

2019 - 2021: Training Manager @ CASA DC

2015 - 2017: Training Specialist @ Peace Corps

2014 - 2015: Site Supervisor @ Asian American LEAD

2013 - 2014: Education Consultant @ Chesterbrook Academy

2009 - 2013: Client Support Specialist @ Department of Defense/USPTO

Education

2015 - 2019: Master's of Science @ Carter School for Peace and Conflict Resolution

4ms