Client support and operations professional with 10+ years of experience guiding individuals through complex systems in healthcare, education, and nonprofit environments. Known for clear communication, strong problem-solving, and the ability to simplify complex policies so people can take action with confidence.
Experienced in remote, high-volume settings with a focus on service quality, data accuracy, and cross-team collaboration. Iβm seeking remote roles in client support, student services, or operations where I can help improve access, understanding, and overall user experience.
| π Nationality | πΊπΈ United States |
| π‘ Residency | πΊπΈ United States |
| π Location | πΊπΈ United States |
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rok.co/@jjfogata |
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| Skilled in | customer support client services student support case management crm salesforce apricot data entry data accuracy documentation policy interpretation process navigation problem solving stakeholder communication cross functional virtual support remote work google workspace microsoft office zoom ms teams webex training onboarding facilitation community outreach volunteer coordination |
| Fluent in | english |
| Preferred timezone | EST |
| Preferred annual pay (min) | $60,000/year |
| Preferred hourly pay (min) | $22/hour |
| Last seen | 1 month ago |
| Signed up | 4 years ago |
| Badges |
π¨βπ» Remote worker π Early adopter |
2025 - Now: Patient Advocate @ CVS Health
2022 - 2024: Panel Support Specialist @ Nielsen Media
2019 - 2021: Training Manager @ CASA DC
2015 - 2017: Training Specialist @ Peace Corps
2014 - 2015: Site Supervisor @ Asian American LEAD
2013 - 2014: Education Consultant @ Chesterbrook Academy
2009 - 2013: Client Support Specialist @ Department of Defense/USPTO
2015 - 2019: Master's of Science @ Carter School for Peace and Conflict Resolution