A driven and successful Technologist with extensive Information Technology, Customer Service and Marketing experience. In my previous roles I acquired a broad knowledge in planning, budgeting, overseeing and documenting all aspects of specific projects. Working closely with upper management to ensure the scope and direction of each project is on schedule, as well as other departments for support. Proven commitment to ensuring business success through technology, sales optimization, and consistent client satisfaction.
๐ Nationality | ๐บ๐ธ United States |
๐ก Residency | ๐บ๐ธ United States |
๐ Location | ๐บ๐ธ United States |
Remote OK | rok.co/@jiabr |
https://www.linkedin.com/in/jiavhannie-brown-18262992 | |
Skilled in | windows 7 windows 10 mac os microsoft office microsoft exchange axure omnigraffle zendesk microsoft project trello powerschool google suite salesforce bmc remedy service now help desk support technical troubleshooting problem diagnosis customer service client satisfaction hardware configuration project management systems upgrades android ios support |
Fluent in | english |
Preferred timezone | EST, MST, CST, PST, BST |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2021 - Now: Service Desk Analyst @ First Republic Bank
2019 - 2021: System Administrator @ Bank of America
2018 - 2019: Field Technician @ PNC Bank
2016 - 2018: Sr. Analyst - Trade Support @ Bank of America
2015 - 2016: Associate Project Manager @ Success Academy Charter School