Remote worker with 4+ years of experience - Last seen 6 days ago

Dedicated and outcome-driven Customer Service Specialist with over 2 years of experience in delivering excellent support in billing, technical, and service sectors. Strong ability to manage complex issues efficiently through voice, chat, and email channels, and achieve high customer satisfaction and retention levels. Skilled in multitasking, active listening, conflict resolution, and utilizing CRM tools like Salesforce and Zendesk to enhance operations. Fluent in English (C1) and Spanish (mother language) with an excellent record of beating KPIs in stressful environments. Passionate about providing human-touch service while delivering operational excellence. Dedicated and result-driven Customer Service Expert with over 2 years of experience of rendering world-class support in billing, technical, and service issues. High ability to solve complex issues successfully through voice, chat, and email channels, with high customer satisfaction and loyalty. Multitasking experienced, active listener with conflict resolution experience, and with knowledge in using CRM software like Salesforce and Zendesk to streamline processes. Spanish (native) and English (C1) proficient speaker with established track record of continually outperforming KPIs in high-pressure environments. Committed to providing people-oriented service while enabling operational excellence.

🛂 Nationality	🇨🇴 Colombia
🏡 Residency	🇨🇴 Colombia
📍 Location	🇨🇴 Colombia
Remote OK	rok.co/@jhon_alejandro
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Skilled in	technical support customer service help desk account management cross selling upselling crm salesforce avaya service now active directory google workspace g suite windows support android support ios support remote troubleshooting diy support ticketing systems powerbi wyse atrust devices zoom google meet slack microsoft excel gmail outlook communication skills problem solving documentation it support b2c support multilingual support
Fluent in	englishspanish
Preferred timezone	-5,-6,-7,-8
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$10/hour
Last seen	6 days ago
Signed up	4 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter