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@jessicamcollins1015

Remote worker with 14+ years of experience - Last seen ago

Seasoned operations and service leader with 10+ years of experience managing cross-functional teams, streamlining processes, and driving organizational growth. Proven success in rebuilding departments, reducing costs, and boosting profitability through strategic planning, KPI-driven performance management, and operational excellence. Recognized for strong leadership, talent development, and improving customer satisfaction through data-informed decision-making and collaboration. Passionate about cultivating inclusive work cultures and high-performing teams.


Skilled in team leadership performance management change management coaching mentorship talent dev talent retention sop dev process improvement process mapping budget management strategic planning project management cross collaboration cs management client relations call center oversight technical proposals business planning accelo psa microsoft office suite adobe pro crm platforms database management kpi reporting talent acquisition work culture dev employee engagement training onboarding adp reporting payroll processing benefits coordination compliance data analysis quality assurance far government contracting research auditing conflict management cultural competence relationship building creative problem solving and strategic thinking emotional intelligence effective communication 
Fluent in english
Preferred timezone +5
Preferred annual pay (min) $100,000/year
Preferred hourly pay (min) $48/hour
Last seen 6 months ago
Signed up 6 months ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

Employment

2014 - 2025: Director of Operations, Services @ K&R Management Resources LLC

2012 - 2014: Call Center Operations Manager @ Federal Verification Inc.

Side Projects

2024 - 2025: Palm Harbor Book Club

Education

2000 - 2002: Fashion Design and Marketing @ Art Institute of Philadelphia

10ms