Seasoned operations and service leader with 10+ years of experience managing cross-functional teams, streamlining processes, and driving organizational growth. Proven success in rebuilding departments, reducing costs, and boosting profitability through strategic planning, KPI-driven performance management, and operational excellence. Recognized for strong leadership, talent development, and improving customer satisfaction through data-informed decision-making and collaboration. Passionate about cultivating inclusive work cultures and high-performing teams.
2014 - 2025: Director of Operations, Services @ K&R Management Resources LLC
2012 - 2014: Call Center Operations Manager @ Federal Verification Inc.
2024 - 2025: Palm Harbor Book Club
2000 - 2002: Fashion Design and Marketing @ Art Institute of Philadelphia