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@jenniferndulue

Remote worker with 12+ years of experience - Last seen ago

Result-driven Customer Service Professional with over 5 years of experience and a proven track record of leading high-performing teams, improving customer satisfaction and driving business growth. Seeking the position of Head of Customer Service at a focused customeroriented organisation to utilize my expertise in delivering exceptional customer experiences and implementing strategic initiatives to enhance customer service operations.


Skilled in crm systems microsoft office communication time management process improvement customer satisfaction customer service strategy dev relationship building zendesk tawk 
Fluent in englishspanish
Preferred timezone +1,+8,+2,+3,+9
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $17/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2022 - 2023: Head of Customer Support @ Oyola

2019 - 2021: Customer Service Manager @ Sunshine Group LTD

2017 - 2019: Senior Customer Care Representative @ Vic Health Guard

2016 - 2017: Front Desk Agent @ Nigerian Port Authority (NPA)|

2014 - 2014: Human Resource and Admin Department ( Internship) @ Small and Medium Enterprises Development Agency of Nigeria( SMEDAN)| Abuja, Nigeria

Side Projects

2022 - Now: EDUCATION ON HUMAN RIGHTS AND GOOD GOVERNANCE IN NIGERIA: A CASE STUDY OF SARS

2022 - Now: US-CHINA TRADE WAR AND ITS IMPLICATION FOR DEVELOPING COUNTRIES; A STUDY OF NIGERIA

Education

2021 - 2022: Master of Science M.Sc @ Covenant University

2012 - 2016: Bachelor of Science (B.Sc) @ Afe Babalola University

5ms