Remote worker with 12+ years of experience - Last seen 8 months ago

Highly versatile Network Operations Expert and Customer Success Specialist offering a blend of expertise in technical
problem solving and business strategies. Proven track record in overseeing the entire project lifecycle, and streamlining technical workflows to enhance product delivery and user experience.
• Customer Satisfaction: Boosted customer satisfaction scores by 4%, following the data from NPS drivers,
through efficient service resolution at Comcast Business.
• Award-Winning Performance: Recognized with the Circle of Excellence Award in Q4 2023 for exceptional
contributions to NOC at GNS.
• Process Optimization & Automation: Improved ticket resolution workflows, cutting down resolution time
and enhancing system efficiency.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇵🇹 Portugal
Remote OK	rok.co/@jeffavalenzuela
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
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Skilled in	sla incident management technical troubleshooting root cause analysis network monitoring performance optimization saas automation system integration customer onboarding retention database sql client communication mentorship coaching ui ux testing customer service python css html
Fluent in	englishtagalog
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$19/hour
Last seen	8 months ago
Signed up	9 months ago
Badges	👨‍💻 Remote worker 🎨 Maker