18+ years of experience overseeing daily Customer Support (SaaS, BPO) omnichannel operations, process improvements, technology implementations, and sophisticated data analysis. I lead by loving and caring ๐
Geographical Expertise: US, APAC, LatAm, India, EMEA.
๐ Nationality | ๐จ๐ด Colombia |
๐ก Residency | ๐จ๐ด Colombia |
๐ Location | ๐จ๐ด Colombia |
Remote OK | rok.co/@jc_gutierrez_g |
๐ Website | docs.google.com/presentation/d/1rsLOdTJcbJnn7MdO0HfkAxwD_dJ5VC8HdxtfIUJo1aY/edit?usp=sharing |
https://www.linkedin.com/in/jcgutierrezg/ | |
www.instagram.com/jcgutierrezg_/ | |
Skilled in | english spanish talent management customer service customer support client success sales lead generation operations management call center software bilingual zendesk salesforce active campaign leadspedia excel microsoft office wordpress social media management data analysis coaching leadership |
Fluent in | spanishenglish |
Preferred timezone | -5,-6,-7,-8 |
Preferred annual pay (min) | $43,000/year |
Preferred hourly pay (min) | $22/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2020 - Now: Client Success Manager @ ROLLER Software
2019 - 2022: HR Software Consultant (SaaS) @ MatcHR
2019 - 2022: Digital Media Manager @ Nikos Used Cars
2015 - 2019: Operations Manager (Fitbit & Game Stop) @ OneLink BPO
2003 - 2015: Added tremendous value @ Multiple multinational BPO companies like Convergys, Sutherland Global Services, Atento, and Teleperformance
2022 - Now: Direction and Leadership Diploma @ EAFIT University, Medellรญn, Colombia
2019 - 2019: Financial Accounting: Foundations @ University of Illinois at Urbana-Champaign by Coursera
2003 - 2005: English as a Second Language @ Editora Colombiana de Extensiรณn de Cultura