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jc_gutierrez_g

Remote worker in Medellรญn, Colombia with 21+ years of experience - Last seen ago

18+ years of experience overseeing daily Customer Support (SaaS, BPO) omnichannel operations, process improvements, technology implementations, and sophisticated data analysis. I lead by loving and caring ๐Ÿ˜

Geographical Expertise: US, APAC, LatAm, India, EMEA.


Skilled in english spanish talent management customer service customer support client success sales lead generation operations management call center software bilingual zendesk salesforce active campaign leadspedia excel microsoft office wordpress social media management data analysis coaching leadership 
Fluent in spanishenglish
Preferred timezone -5,-6,-7,-8
Preferred annual pay (min) $43,000/year
Preferred hourly pay (min) $22/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2020 - Now: Client Success Manager @ ROLLER Software

2019 - 2022: HR Software Consultant (SaaS) @ MatcHR

2019 - 2022: Digital Media Manager @ Nikos Used Cars

2015 - 2019: Operations Manager (Fitbit & Game Stop) @ OneLink BPO

2003 - 2015: Added tremendous value @ Multiple multinational BPO companies like Convergys, Sutherland Global Services, Atento, and Teleperformance

Education

2022 - Now: Direction and Leadership Diploma @ EAFIT University, Medellรญn, Colombia

2019 - 2019: Financial Accounting: Foundations @ University of Illinois at Urbana-Champaign by Coursera

2003 - 2005: English as a Second Language @ Editora Colombiana de Extensiรณn de Cultura

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