Detail-oriented Operations Analyst with over 3 years of experience supporting global enterprise clients in remote and hybrid environments. Skilled in SLA compliance, service request management, and workflow optimization using tools like ServiceNow, Salesforce, and Excel. Proven track record of enhancing support efficiency and client satisfaction across leading tech accounts such as Cisco, Lenovo, and Apple. Known for improving operational accuracy, streamlining partner onboarding, and consistently exceeding performance benchmarks. Passionate about process improvement, cross-functional collaboration, and delivering impactful results in distributed team settings.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
|
|
rok.co/@jayatyagi61 |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | excel pivot tables vlookup servicenow salesforce crm portals ms office suite remote support tools softphone application customer support backend office 365 |
| Fluent in | englishhindi |
| Preferred timezone | IST (UTC+5:30), GST (UTC+4), PKT (UTC+5), BST (UTC+6), NPT (UTC+5:45), Sri Lanka Standard Time (UTC+5:30), Central Asia Time (UTC+6), ICT (UTC+7) |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 4 months ago |
| Signed up | 4 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2022 - 2025: REMOTE TECHNICAL SUPPORT @ IBM
2017 - 2020: BA ENG.HONS. @ DELHI UNIVERSITY
2015 - 2017: 12TH STANDARD @ KARAN PUBLIC SCHOOL