Remote worker with 30+ years of experience - Last seen 11 months ago

Janet Villanueva Tejares جانيت فيلانويفا تيخاريس
Admin Reception Specialist/Operational Support Assistant @ Al-Futtaim Automotive AfterSales/ Skilled Multi-tasker
linkedin.com/in/janet-villanueva-tejares-جانيت-فيلانويفا-تيخاريس-b071601a
Dubai
Admin Reception Specialist/ Operational Support Assistant| Skilled Muti- tasker | BPO Team Manager
Al-Futtaim Automotive - الفطيم للسيارات -02/2020 - Present
Dubai, United Arab Emirates
Customer Service Officer/Reception Specialist /Admin Cum
Al-Futtaim -02/2020 - 07/2022
Honda Service Center Dubai UAE
Customer Service Specialist-Receptionist at Al Futtaim Trading Enterprises Chrysller-Jeep- Dodge
Al-Futtaim -09/2019 - 02/2020
Dubai
Business Development Advisor at National After Sales Department Trading Enterprises Honda
Al-Futtaim - 04/2019 - 09/2019
United Arab Emirates
Senior Marketing & Events Assistant
Emirates Diplomatic Academy -10/2018 - 09/2019
Abu Dhabi

I am an Admin-Reception Specialist/ Client Service at Al-Futtaim Automotive, one of the leading and most respected automotive companies in the Middle East. With over six years of experience in this role, I have developed and demonstrated core competencies in customer service, sales, and office administration, as well as a credential in nursing assistance.My mission is to provide excellent customer service, manage office operations, and support sales activities with professionalism and efficiency. I am responsible for greeting and assisting customers, scheduling appointments, managing records, and handling inquiries. I also have a proven track record of generating leads, closing deals, and maintaining customer satisfaction as a Business to Business Sales Representative and a Team Manager handling Clients Services in BPO Industry. I am passionate about associating myself with a company that provides a challenging work environment where I can utilize my knowledge and skills for personal and organizational growth.
English
Advanced
Tagalog
Advanced
Customer Care Specialists -Al Futtaim Honda -National After Sales Department
Alfuttaim Group Dubai -03/2018 - 09/2018
Umm Ramool, Dubai, United Arab Emirates
· Booked Service Appointments.
· Resolved escalations through Outbound, Inbound.
· Assisted customer inquiries and concerns through WhatsApp
· Assisted all customers’ complaints immediately through escalations with the Managers.
· Answered Inbound and Outbound Calls, Emails and WhatsApp Calls.
· Update customer database systems with workflow case to completion.
2 / 2
· Appointment Booking System (ABS).
Systems, Applications & Products (SAP).
Microsoft Office – Excel and Word
Collections Analyst
SYNNEX -07/2017 - 11/2017
Manila Philippines
· Responsibilities
· Monitor accounts to identify outstanding debts.
· Investigate historical data for each debt or bill.
· Find and contact clients to ask about their overdue payments.
· Take actions to encourage timely debt payments.
· Process payments and refunds.
· Resolve billing and customer credit issues.
· Update account status records and collection efforts.
· Report on collection activity and accounts receivable status.
Client Services Team Manager
Verifone 10/2008 - 08/2017
Manila, Philippines
· Support office management, handling daily administrative tasks and responsibilities.
· Greet and assist clients and visitors.
· Oversee office juniors and assign tasks.
· Manage calls, correspondence, and document filing.
· Organize meetings and conferences.
· Train agents on new projects.
· Handle escalated emails for resolution.
Customer Care Specialist
IBM Daksh
06/2007 - 05/2008
Instructor- Classroom Teacher
Juan Sumulong Memorial Junior College
06/1996 - 06/2007
Manila Philippines
Education
· Certificate of Higher Education, Certified Nursing Assistant, Newton Training Health Center, Dubai
· Bachelor of Business Administration, Jose Rizal University, Manila 1993 Philippines
Training Courses
· eVHC Enhancement Training
· IMI INTERNATIONAL LEVEL 1 AWARD IN ELECTRIC / HYBRID VEHICLE AWARENESS, INSTITUTE OF THE MOTOR INDUSTRY -Aug 2024
· Ignition: Revving Up Generative Intelligence in Automotive (Copilot)
· Certificate of Completion GR86 eLearning Course - Al Futtaim 2024 Post Assessment

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇦🇪 United Arab Emirates
📍 Location	🇦🇪 United Arab Emirates
Remote OK	rok.co/@janett1
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support backend frontend office 365 excel sap oracle crm marketing data entry inbound support outbound support client services contracts warranty data analyst tutor teacher assistant nursing assistant
Fluent in	englishtagalogbasic spanish
Preferred timezone	GMT+4
Preferred annual pay (min)	$30,000/year
Preferred hourly pay (min)	$20/hour
Last seen	11 months ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter