Remote worker with 10+ years of experience - Last seen 9 months ago

James Normil – Customer Success & Tech-Driven Support Specialist
Helping businesses scale retention, user experience, and operations through customer-first solutions.

I’m a versatile Customer Success and Support professional with 5+ years of experience across SaaS, fintech, and digital services. I specialize in combining technical tools and human-centric strategy to optimize client satisfaction, retention, and engagement. My background blends customer support, CRM systems, UX/UI collaboration, and data-driven performance improvements.

With hands-on experience in tools like Salesforce, ChurnZero, Office365, and Excel, I’ve led support operations, implemented automations, and worked closely with marketing, product, and engineering teams to build seamless customer journeys.

I’m also passionate about front-end technology and digital tools. I’ve collaborated on basic web experiences using React, JavaScript (JS), HTML, and CSS, aligning customer feedback with product improvements and creating user-focused solutions. My ability to bridge the gap between technical teams and customer needs has made me a key player in scaling startups and enhancing enterprise client relationships.

🛂 Nationality	🇭🇹 Haiti
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@jamesnormil11
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success customer support crm salesforce churnzero frontend backend react js js html css ux ui product marketing office365 excel data analysis support engineer retention email marketing client engagement startup automation remote work remote jobs tech support api saas user experience troubleshooting content creation entrepreneurship
Fluent in	englishfrenchcreole hatitianspanish
Preferred annual pay (min)	$60,000/year
Preferred hourly pay (min)	$28/hour
Last seen	9 months ago
Signed up	9 months ago
Badges	👨‍💻 Remote worker 🎨 Maker