ServiceNow Administrator & Developer with over 6 years of experience supporting and enhancing enterprise-scale ITSM platforms across NHS environments. SME for a multi-tenant ServiceNow instance serving 60,000+ users. Skilled in scripting, integrations, and platform automation. Adept in governance, upgrade testing, and user-centric service delivery. Committed to scalable, resilient IT solutions and continuous service improvement.
| ๐ Nationality | ๐ฌ๐ง United Kingdom |
| ๐ก Residency | ๐ฌ๐ง United Kingdom |
| ๐ Location | ๐ฌ๐ง United Kingdom |
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rok.co/@james_gordon |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | servicenow itsm itom js html css agile powershell mecm sccm active directory itil windows cmdb flow designer workflows customer support troubleshooting documentation |
| Fluent in | english |
| Preferred timezone | 0, +1 |
| Last seen | 7 months ago |
| Signed up | 7 months ago |
| Badges |
๐จโ๐ป Remote worker |
2022 - Now: App Support Specialist @ NHS Lothian
2020 - 2022: Desktop Support Engineer @ NHS Lothian
2019 - 2020: Desktop Support Officer @ NHS Lothian
2017 - 2019: Technical Support Analyst @ Atos
2015 - 2017: BEng (Hons) Software Engineering @ Edinburgh Napier University
2014 - 2015: HND Software Development @ West Lothian College
2013 - 2014: HNC Computing @ West Lothian College