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@jakeyewdell

Remote worker with 7+ years of experience - Last seen ago

Remote-ready Systems and Computing Engineer with
experience supporting distributed users, cloud-based
platforms, and SaaS environments across multiple time zones.
Strong background in systems administration, endpoint
management, identity and access control, and automation.
Known for clear documentation, asynchronous collaboration,
and delivering reliable solutions without reliance on on-site
presence


Skilled in it support technical support tier 1 tier 2 tier 3 office365 microsoft 365 azure intune google workspace jamf windows macos remote desktop active directory scripting automation service desk it operations cms crm zendesk jira freshservice salesforce unifi network support cloud computing endpoint management itil agile python js user training documentation helpdesk device management asset management ci cd datadog loggly customer support 
Fluent in english
Preferred annual pay (min) $30,000/year
Last seen 4 months ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2025 - 2025: IT Support Engineer @ UKMC

2025 - 2025: Service Desk Analyst @ Waterstons

2025 - Now: Computing Lead @ MHIST

2024 - 2025: IT Systems Lead & Computer Science Teacher @ OHIS

2023 - 2024: Desktop Support Engineer @ Partnerize

2023 - 2023: ESL Teacher @ Education First

2021 - 2023: Service Desk Analyst @ Amplience

2020 - 2021: IT Support Officer @ City Of Sunderland Council

2019 - 2020: Service Desk Engineer @ South Tyneside Council

Side Projects

2018 - 2019: Web Project Manager @ Ventilation Supplies Ltd.

Education

2022 - 2022: ITIL Level 4 Foundation Certification @ ITIL

2016 - 2019: BSc Computing @ University Of Sunderland

2012 - 2014: BTEC Level 3 Extended Subsidiary Diploma in Information Communication Technology @ City Of Sunderland College

2007 - 2012 : GCSE's (Maths, English Literature, English Language, Chemistry, Biology, Physics, ICT) @ St Aidan's Catholic Academy

5ms