A versatile professional with over 7 years of experience spanning IT project management, technical support, technical writing, and customer service. Demonstrated ability to manage large-scale IT projects, provide technical assistance in fast-paced environments, and deliver clear and concise documentation. Skilled in resource allocation, stakeholder communication, and cross-functional collaboration. Proven track record in customer service and debt counselling, enhancing operational efficiency and client satisfaction. Currently pursuing CAPM certification to expand project management expertise further while contributing to technology-driven solutions across various roles.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐จ๐ฆ Canada |
| ๐ Location | ๐จ๐ฆ Canada |
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rok.co/@jainiltrivedi23 |
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| Skilled in | agile management waterfall model projects resource allocation stakeholder management vender management inventory management issue management cross team collaboration procurement management jira confluence ms project adobe workfront crm software salesforce ms office suits ms visio postman aws itsm salesforce active directory sharepoint cisco vpns access control radius diameter 3gpp visual studio mysql restful apis saas api documentation vlans https ftp smtp tcp leadership communication skills problem solver team player quick learner collaborator |
| Fluent in | english |
| Preferred timezone | EST |
| Preferred annual pay (min) | $75,000/year |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐ฉโ๐ป Remote worker ๐จ Maker |
2022 - 2024: IT Project Manager @ Foundever- Assistance Service Group
2021 - 2022: IT Helpdesk specialist @ Assistance Service Group
2023 - 2024: Agero club - Rivian, BRP, Isuzu& Maserati
2022 - 2023: NICE IEX Migration to global platform
2022 - 2023: New club launch - LGM Polestar
2019 - 2019: Project Management @ Fanshawe Collage
2018 - 2018: Information Security Management @ Fanshawe Collage
2014 - 2016: Master's in Information Technology & Computer Science @ M.M.Patel Institute of Science & Technology