Remote worker with 5+ years of experience - Last seen 1 year ago

am an experienced IT Business Analyst with a diverse background spanning business analysis, customer support, marketing, and market research. With over three years of expertise in fintech, e-commerce, healthcare, and IoT, I specialize in requirement gathering, process optimization, and solution design, collaborating with development teams to implement technology-driven solutions. I am proficient in Microsoft Office, Figma, Draw.io, Jira, Confluence, SQL, and Power BI, with additional experience in software testing and team coordination.

Beyond business analysis, my experience in customer support and market research has strengthened my ability to understand user needs, analyze market trends, and develop customer-centric solutions.

I hold a Bachelor’s degree in Business Commerce from the National Economics University and am currently pursuing a Master’s in Banking, Finance, and Fintech at EM Normandie Business School. With a strong blend of technical expertise, business acumen, and customer-focused insights and excellent English communication skills, I excel in delivering innovative solutions that enhance operational efficiency and customer experience.

🛂 Nationality	🇻🇳 Vietnam
🏡 Residency	🇻🇳 Vietnam
📍 Location	🇻🇳 Vietnam
Remote OK	rok.co/@jacychu0302
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Skilled in	ui ux wireframe prototyping customer support sql tableau office 365 software testing uat analysis project management blockchain marketing sales business developement
Fluent in	vietnameseenglish
Preferred timezone	+7, +8,+9,-6,-7,-8,+2,+1
Preferred annual pay (min)	$10,000/year
Preferred hourly pay (min)	$9/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter