I am a self-motivated team player and a dedicated professional with more than 8 years of experience in customer service. I was a Reputation Management Team Supervisor, where I handled a team, assisted customers, investigated possible fraud information, and reached out to them via email, as well as a Quality Analyst for the Reputation Management Team and acted as the coach's team. I handled general escalation where I conducted a thorough investigation and have a reliable knowledge base on Zendesk and other third-party sites (Trustpilot, ResellerRatings, Sitejabber, Consumer Affairs, Google Review, Yelp, and AskNicely).
I am looking for a position in a dynamic organization where my skills will be fully utilized where I can take up responsibility and provide the ability to enforce standards for the completion of a quality operation.
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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rok.co/@ivy_va |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | canva zendesk trustpilot resellerratings sitejabber consumeraffairs yelp googlereview office365 googlesuite excel slack msteams customerservice qa |
| Fluent in | englishtagalog |
| Preferred timezone | -8 |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $6/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2015 - 2024: Reputation Management Supervisor @ AwesomeOS
2010 - 2014: BS in Tourism & Travel Management @ MATS College of Technology