Dedicated Onboarding and Training Specialist with over 4 years of experience in designing and delivering comprehensive training programs. Expertise in supporting client onboarding and effectively resolving escalated issues. Proven track record in remote work environments, building strong client relationships, and maintaining high customer satisfaction. Adept at CRM management, team coordination, and implementing process improvements to enhance operational efficiency. Recognized for exceptional communication skills, proactive problem-solving, and a commitment to continuous improvement. Passionate about leveraging my skills to contribute to organizational success and drive exceptional client experiences.
| ๐ Nationality | ๐ธ๐ป El Salvador |
| ๐ก Residency | ๐ธ๐ป El Salvador |
| ๐ Location | ๐ธ๐ป El Salvador |
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rok.co/@ismael_villacorta |
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| Skilled in | customer service team management salesforce zendesk slack e learning dev process improvement workflow dev remote work proficiency effective communication problem solving organizational skills mentorship training |
| Fluent in | spanishenglish |
| Preferred timezone | -6,-5,-4 |
| Preferred annual pay (min) | $35,000/year |
| Preferred hourly pay (min) | $17/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2024: Learning Service Speciailst @ TELUS International
2021 - 2022: Escalations Specialist @ TELUS International
2020 - 2021: Customer Service Representative @ TELUS International
2018 - 2019: High School Diploma in English @ Santa Teresa de Jesรบs