Remote worker with 11+ years of experience - Last seen 2 months ago

With over 5 years of experience in digital service, financial services, and operational consulting, I specialize in providing high-impact service through CRM tools, proactive communication, and customer-centric solutions. I have a strong background in B2C operations, debt negotiation, digital platforms (email, WhatsApp, chatbot), and customer conversion with a focus on goals. I have excelled in a remote model, leading complete customer service journeys for large institutions such as Banco BV — from the first contact to post-sale. My work is guided by analytical thinking, emotional intelligence, and adaptability to dynamic digital environments. I am fluent in Portuguese and I am seeking international remote opportunities in customer service, digital operations, or financial consulting. What I bring to your team: Exceptional communication and mastery of oratory, Advanced problem-solving and decision-making skills, experience with CRM systems and digital service channels Emotional intelligence and empathy in service Focus on results with commitment to excellence Currently, I am looking for 100% remote companies that value collaboration, growth, and innovation. Let's create amazing experiences for customers — wherever we are in the world!

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@irisfranca51
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	remote work customer service client support customer success digital operations crm zoho crm salesforce service via whatsapp support via email chatbot b2c financial services debt negotiation communication empathy problem solving conflict resolution teamwork time management remote team portuguese bilingual support soft skills digital communication follow up customer retention fgts proactive support performance metrics excel office 365 microsoft office google workspace customer journey ux ui public speaking attention to detail adaptability analytical thinking organization home office virtual assistant client onboarding help desk live chat remote assistant support specialist service customer experience humanized service digital service remote consultant remote virtual assistant technology proficiency financial assistance online communication focus on results customer loyalty active service inbound service crm platforms customer focus quality of service fluent in portuguese empathy in service multitasking results productivity hybrid communication digital literacy virtual support
Fluent in	portuguese
Preferred timezone	-12, -11, -10, -9, -8, -7, -6, -5, -4, -3, -2, -1, 0, +1, +2, +3, +4, +5, +6, +7, +8, +9, +10, +11, +12, +13, +14
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$20/hour
Last seen	2 months ago
Signed up	5 months ago
Badges	🎨 Maker