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@ianberg

Remote worker with 17+ years of experience - Last seen ago

โ€ข A dedicated technical support specialist with 14 yearsโ€™ experience in IT, primarily with Microsoft products, interactive displays and collaboration software. โ€ข Ability to use investigative and problem-solving skills in a personable and efficient manner in a fast-paced environment. Supports a variety of clients simultaneously. โ€ข Key skills: exceptional capacity to multi-task and prioritize, quickly isolate and resolve complex problems and readily learn new business procedures, computer systems and apply acquired knowledge. - Practical experience in IT service desk and customer support using Salesforce; Kayesa AutoTask, Datto RMM & IT Glue; Microsoft Entra (Azure) & Active Directory, and Server Manager.


Skilled in office365 microsoft365 teams outlook onedrive sharepoint ios technicalsupport salessupport customersupport html5 python desktopsupport datto dualmon remotedesktop 
Fluent in english
Preferred timezone -8, -7, -6, -5
Preferred annual pay (min) $65,000/year
Preferred hourly pay (min) $30/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - Now: Service Desk Analyst @ Payran Systems

2009 - 2023: Technical Support Specialist @ SMART Technologies

Education

2001 - 2002: A+ @ CompTIA

1999 - 2001: Computer Networking diploma @ CDI College

1993 - 1997: Bachelor of Arts @ University of Calgary

7ms