โข A dedicated technical support specialist with 14 yearsโ experience in IT, primarily with Microsoft products, interactive displays and collaboration software. โข Ability to use investigative and problem-solving skills in a personable and efficient manner in a fast-paced environment. Supports a variety of clients simultaneously. โข Key skills: exceptional capacity to multi-task and prioritize, quickly isolate and resolve complex problems and readily learn new business procedures, computer systems and apply acquired knowledge. - Practical experience in IT service desk and customer support using Salesforce; Kayesa AutoTask, Datto RMM & IT Glue; Microsoft Entra (Azure) & Active Directory, and Server Manager.
| ๐ Nationality | ๐จ๐ฆ Canada |
| ๐ก Residency | ๐จ๐ฆ Canada |
| ๐ Location | ๐จ๐ฆ Canada |
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rok.co/@ianberg |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | office365 microsoft365 teams outlook onedrive sharepoint ios technicalsupport salessupport customersupport html5 python desktopsupport datto dualmon remotedesktop |
| Fluent in | english |
| Preferred timezone | -8, -7, -6, -5 |
| Preferred annual pay (min) | $65,000/year |
| Preferred hourly pay (min) | $30/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2023 - Now: Service Desk Analyst @ Payran Systems
2009 - 2023: Technical Support Specialist @ SMART Technologies
2001 - 2002: A+ @ CompTIA
1999 - 2001: Computer Networking diploma @ CDI College
1993 - 1997: Bachelor of Arts @ University of Calgary