Experienced in customer service at different roles having skills in managing large team in call center environment, reporting & data analysis, strategic planning with expertise in recruitment-training & operation oversight.
๐ Nationality | ๐ง๐ฉ Bangladesh |
๐ก Residency | ๐ง๐ฉ Bangladesh |
๐ Location | ๐ง๐ฉ Bangladesh |
Remote OK | rok.co/@hmroni |
https://www.linkedin.com/in/hmroni/ | |
Skilled in | customer support reporting documentation microsoft excel operational management process management trend analysis communication conflict management time management |
Fluent in | bengalienglish |
Preferred annual pay (min) | $29,000/year |
Preferred hourly pay (min) | $14/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2016 - Now: Senior Manager, Customer Support @ MetroNet Bangladesh Ltd
2010 - 2016: Sr. Executive, Customer Support @ Augere Wireless Broadband Bangladesh Ltd (QUBEE)
2006 - 2009: BSc in Electronics & Telecommunication Engineering @ Daffodil International University