Remote worker with 9+ years of experience - Last seen 1 year ago

Received customer obsession award twice and have been listed in top performers list numerous times.
I'm great in process knowledge (thanks to my grasping ability) and can catch up very easily. Right now I'm supporting other associates in their work through Dynamic Access Response Tool and also handling customer's escalation complaints.
Through experience I've been able to sharpen my Email writing skills and I can write long and explanatory as well as short and crisp Emails.
Excellent in handling chats and can convince customers in a way that it will benefit my company as well as the customer.
Great in negotiation skill and follow company tenets.
I also have an experience in raising trouble tickets for systematic problems and find a resolution to a situation where issue couldn't be resolved right away.
Many times I've followed up with customer's issues and helped them have an Amazing experience for the services we provide.
In addition to my experience, I've worked as an SME and also a trainer when my job demanded.
I have trained and handled 2 teams in my tenure as a trainer with 75% FPY when I wasn't provided with any training on how to prepare as a trainer.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@highdrag01
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service customer escalation negotiation training data analysis rc analysis trouble ticketing ecommerce subject matter expert
Fluent in	english
Preferred timezone	+5.30
Preferred annual pay (min)	$50,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter