Remote worker with 6+ years of experience - Last seen 9 months ago

Customer Success and Support specialist with a strong background in managing digital platforms and client engagement. Experienced in using tools such as Google Ads, CRM systems, and NPS analytics to monitor performance, propose improvements, and reduce churn. Skilled in onboarding, user training, and proactive communication to ensure high levels of satisfaction and retention. Combines strategic thinking with data-driven decision-making, supported by an academic background in International Relations and ongoing research in development and social impact.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@heitortorres14
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer management nps metrics management client communication onboarding training issue resolution customer retention crossfunctional problem solving crm systems
Fluent in	englishspanishportuguese
Last seen	9 months ago
Signed up	9 months ago
Badges	👨‍💻 Remote worker