Remote Executive Assistant and Operations Analyst with over 6 years of experience leading distributed teams and optimizing business processes across LATAM, Europe, and Asia. I specialize in KPI reporting, CRM workflows, SOP documentation, and high-level executive support. At HCL, I led a 21-person global operations team supporting Xerox accounts, coordinating pre-billing data, improving process efficiency by 15%, and reducing billing errors by 20% through dashboard implementation and data validation protocols. English (C1) and native Spanish speaker. Proficient with Excel, Google Sheets, Google Workspace, Microsoft Teams, and Slack. Whether managing calendars and inboxes, building SOPs, or tracking performance metrics, I bring structure, clarity, and measurable results to remote teams.
| ๐ Nationality | ๐ฌ๐น Guatemala |
| ๐ก Residency | ๐ฌ๐น Guatemala |
| ๐ Location | ๐ฌ๐น Guatemala |
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| Skilled in | executive assistant virtual assistant remote assistant kpi operations crm google workspace ms excel google sheets process improvement dashboard project management sop data validation customer operations office365 slack teams reporting data entry |
| Fluent in | spanishenglish |
| Preferred timezone | -6, -5, -8, +1 |
| Preferred annual pay (min) | $36,000/year |
| Preferred hourly pay (min) | $16/hour |
| Last seen | 3 months ago |
| Signed up | 7 months ago |
| Badges |
๐จโ๐ป Remote worker |
2024 - Now: Remote Executive Assistant & Ops Consultant @ HCLTech
2019 - 2023: Associate III โ Customer Business Operations @ HCLTech
2007 - 2011: 4 years completed in Business Administration (no degree) @ Universidad Rafael Landรญvar