Iโm a passionate and detail-oriented IT professional offering freelance services with a strong focus on Microsoft Azure, Microsoft 365, Windows 10/11, Python development, CRM platforms, and IT service management tools like Zendesk and ServiceNow. With years of hands-on experience, I specialize in helping businesses streamline their IT operations, enhance system performance, and deliver seamless user experiences.
My expertise in Microsoft Azure includes virtual machine management, Azure AD, cloud migration, resource optimization, and security configurations. Iโve also implemented and maintained Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and Intune for endpoint management, ensuring secure and efficient collaboration.
I provide top-tier support for Windows 10 and 11 environmentsโhandling OS deployments, patch management, troubleshooting, and technical support to enhance user productivity. Iโm also highly proficient in Python scripting, using it to develop automation tools, streamline workflows, process data, and build lightweight applications tailored to specific business needs.
On the CRM and ITSM front, Iโve worked with ServiceNow, Zendesk, and various cloud-based CRM platforms to manage customer interactions, automate ticketing processes, and create knowledge base documentation. I offer end-to-end support solutions that prioritize response times, SLA compliance, and client satisfaction.
In addition to core technical skills, I bring strong communication, project management, and problem-solving abilities. Iโm committed to understanding your business needs and delivering tailored solutions that drive real results. Whether you need a freelance consultant for cloud integration, IT support, app development, or system automation, Iโm ready to bring value, reliability, and excellence to your project.
Letโs collaborate and take your IT infrastructure and digital tools to the next level!
- Now: tech support engineer @ BPX
- Now: Tech software engineer @ Smart Home Pros
- Now: IT Engineer @ Dorothy's Soft Touch
- Now: Support engineer Supervisor @ UPS
- Now: Computer Science @ Colorado Technical University