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@guramritk

Remote worker with 7+ years of experience - Last seen ago

I graduated with my Master of Arts degree in English, and have experience in customer service as a Customer Service Associate, which I believe makes me well-equipped to fulfill the requirements of a Customer Service Representative. In my customer service role, I have honed several abilities which I feel can be applied to this position; quality assurance, technical support, and excellent communication skills. I understand the importance of delivering quality customer service, and I am confident in my abilities and technical competencies to offer any necessary technical help. In providing customer support, I develop an effective and efficient strategy for responding to customer needs, often going the extra mile to ensure customer satisfaction. I worked for companies like Reliance Home Comfort, Peloton, Turbo Tax, and Educatus. I worked as a teacher back home in India for 6 years. I taught the English language to the college students. I can easily adapt to new environments and handle multiple tasks.


Skilled in communication skills adaptability problem solving abilities time management documentation order processing analytical skills knowledge base management conflict resolution technical troubleshooting active listening data entry upselling cross selling 
Fluent in englishhindipunjabi
Preferred timezone 5, eastern time zone in Canada
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $20/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2024 - 2024: Product Support Expert @ Turbo Tax

2023 - 2024: Customer Service Representative @ Reliance Home Comfort

2022 - 2023: Hardware and Software Tech support Representative @ Peloton

2019 - 2019: Teaching Assistant @ Educatus

Side Projects

2024 - 2025: Life Licence Qualification Programe

2017 - 2017: International English Language Testing System

Education

2007 - 2009: Masters in English @ Punjab University

5ms