Iโm a team-driven professional with experience leading high-performance support and sales teams for U.S. clients. I focus on improving KPIs, coaching people, solving technical issues, and creating better customer experiences. Iโm reliable, organized, and quick to learn new tools.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@germanaxha |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer success customer support technical support saas crm salesforce zendesk helpdesk ticketing troubleshooting kpi management data analysis process improvement onboarding customer experience cx tech support email support chat support windows macos linux networking office365 google workspace log analysis remote work bilingual english spanish account management support engineer customer satisfaction csat nps team leadership |
| Fluent in | englishspanish |
| Preferred timezone | CST |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 1 month ago |
| Signed up | 1 month ago |
| Badges |
๐จโ๐ป Remote worker |
Nov 2022 - Ene 2024: Healthcare Advisor @ Optum
May 2024 - Dec 2024: Technical Support @ Foundever (Cash App)
Jul 2022 โ - Oct 2022: Sales Supervisor @ Asurion
Dec 2024 - present: 1. Technical Support Engineer โ @ Sutherland (Lytx)
Dec 2019 - Jun 2022: Supervisor @ Teleperformance
2013 - 2018: Bachelorโs Degree in Business Administration @ Pilot University Colombia