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@germanaxha

Remote worker with 6+ years of experience - Last seen ago

Iโ€™m a team-driven professional with experience leading high-performance support and sales teams for U.S. clients. I focus on improving KPIs, coaching people, solving technical issues, and creating better customer experiences. Iโ€™m reliable, organized, and quick to learn new tools.


Skilled in customer success customer support technical support saas crm salesforce zendesk helpdesk ticketing troubleshooting kpi management data analysis process improvement onboarding customer experience cx tech support email support chat support windows macos linux networking office365 google workspace log analysis remote work bilingual english spanish account management support engineer customer satisfaction csat nps team leadership 
Fluent in englishspanish
Preferred timezone CST
Preferred hourly pay (min) $10/hour
Last seen 1 month ago
Signed up 1 month ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

Employment

Nov 2022 - Ene 2024: Healthcare Advisor @ Optum

May 2024 - Dec 2024: Technical Support @ Foundever (Cash App)

Jul 2022 โ€“ - Oct 2022: Sales Supervisor @ Asurion

Dec 2024 - present: 1. Technical Support Engineer โ€” @ Sutherland (Lytx)

Dec 2019 - Jun 2022: Supervisor @ Teleperformance

Education

2013 - 2018: Bachelorโ€™s Degree in Business Administration @ Pilot University Colombia

9ms