Remote worker with 7+ years of experience - Last seen 1 year ago

Hi My name is bongile Gavin Mavume I'm 31 years old, persevering, and devoted person. I guarantee perfection in everything l does, I work well under pressure, and I am computer literate. I possess excellent verbal and written communication skills and I am able t relate to a wide range of people. I am a goal-oriented individual. I adapt easily to change and new opportunities. Positivity is my everyday spirit and I am good at multitasking. Working with people is my passion and I am that one individual who is always happy no matter how hard the situation I'm in may be. I tend to turn any negative situation into a positive one.

I have experience of 5years as Technician service support coordinator

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding services. In addition, we deal with and help resolve any customer complaints.

• Database administration
• Database user management
• Database health checks
• Create workload reports.
• Create Monthly Customer service reports.
• Call/Ticket Management and reporting
• Onsite technical resource call/ticket workload management
• Addressed customer concerns and complaints and resolved issues promptly.
• Resolved product and service issues promptly.
• De-escalated customer complaints using specialized communication techniques.
• Researched issues across multiple databases to fully understand and address concerns.
• Directed phone calls to shorten service time and steer conversations towards targeted solutions.
• Shared relevant tools with customers as necessary to reduce support call frequency.
• Answered inbound calls to greet and assist customers with various needs and questions.
• Offered products and services to meet customers' needs and goals.
• Built strong knowledge of product line to assist customers in selecting products.
• Documented detailed notes in CRM system to track customer interactions.
• Offered prompt solutions to maintain customer satisfaction.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted manager in implementing and updating procedures to sustain quality standards.
• Participated in staff meetings to discuss new developments.
• Registered and updated accurate customer information on database.
• Transferred customer calls to respective department or personnel to address specific issues.
• Recorded and processed customer data accurately.
• Established positive relationships with clients by going extra mile to build rapport.
• Assigned skilled staff to shifts.
• Maintain leave requests and unavailability notices.
• Validation of Time sheets for hours worked.

Applications I'm using Remedy ITSM, Service Now,Dynamics 365

I have a few Certificates for AWS, SUSE Partner Academy (Linux) and also my team IT help desk. We were recognised by the company for service start certification at Optisolutions see attached below.

You're welcome to reach out at any time via email or my phone 0783812602

🛂 Nationality	🇿🇦 South Africa
🏡 Residency	🇿🇦 South Africa
📍 Location	🇿🇦 South Africa
Remote OK	rok.co/@gavinbongsgmailcom
🔗 Website	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
GitHub	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
X	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Nomads.com	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service good communication skills excel word remedy itsm service now dynamics 365
Fluent in	englishzuluxhosa
Preferred timezone	(GMT+2)
Preferred annual pay (min)	$120,000/year
Preferred hourly pay (min)	$11/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter